Privacy policy.

1. Terms & Conditions – SaCobra Gems

Last updated: [Insert Date]

Welcome to SaCobra Gems. By accessing our website, placing an order, or engaging with our bespoke jewellery concierge service, you agree to the following Terms & Conditions. Please read them carefully.

1. About Us

SaCobra Gems is a private jewellery concierge service specialising in bespoke, made‑to‑order pieces crafted in partnership with our Hatton Garden atelier.

2. Bespoke Jewellery Orders

All SaCobra Gems pieces are made to order. Once design approval and payment are received, production begins. Bespoke items are non‑refundable unless faulty (see Section 7).

3. Pricing & Payment

  • All prices are listed in GBP.

  • Quotes are valid for 7 days unless otherwise stated.

  • Payment is required before production begins.

  • Partial payments will be requested before certain work is carried out

  • Full payment is required before handover, shipping of products

  • We accept secure payments through trusted third‑party processors.

  • We do not store full card details.

4. Lead Times

Typical production time is 2–6 weeks, depending on complexity. We will keep you updated throughout the process. Please ensure you are timescale aware to avoid any disappointment before commencing any bespoke work with SaCobra Gems.

5. Design Approval

Before production, you will receive:

  • CAD renders or sketches

  • Stone selection confirmation

  • Final design approval form

Once approved, changes may incur additional costs.

6. Delivery

We ship using insured, tracked services. Delivery times vary by location. See our Shipping Policy for full details.

7. Faulty or Damaged Items

If your item arrives damaged or faulty, contact us within 48 hours with photos. We will repair, replace, or refund where appropriate.

8. Warranty

All SaCobra Gems pieces come with a 12‑month craftsmanship warranty covering manufacturing defects (not accidental damage or wear).

9. Intellectual Property

All designs, images, and content on this website are the property of SaCobra Gems and may not be copied or reproduced without permission.

10. Liability

We are not liable for delays caused by couriers, customs, or events outside our control.

11. Contact

For any queries: Email: [Insert Email] Address: [Insert Address]